Refund Policy

Last updated: August 30, 2026

14-day money-back guarantee. If RansomShield isn't right for you, email us within 14 days of your purchase and we will refund you in full — no questions asked.

How to request a refund

Email support@addgeek.com from the address you used at purchase, with the subject line "Refund request" and your order number if available. We process refund requests within 2 business days; refunds are issued to your original payment method, typically appearing within 5–10 business days depending on your bank or card issuer.

Subscriptions and renewals

Subscriptions renew automatically. If you forget to cancel and are charged for a renewal, contact us within 14 days of the renewal charge and we will refund that renewal in full and cancel the subscription for you.

Exceptions

Refunds are limited to one subscription per customer per 14-day guarantee period;
Volume/custom licenses may have separate refund terms stated in their order agreement;
We may decline refunds where there is evidence of license abuse or fraud.

Chargebacks

Please contact us before filing a chargeback — we resolve refund requests quickly and a chargeback is nearly always slower. Orders disputed via chargeback after a refund has been issued may be blocked from future purchases.

Contact

support@addgeek.com